Frequently Asked Questions

Always test and stabilize Total Alkalinity (TA) first, aiming for an optimal range between 80 and 120 ppm. Alkalinity serves as a chemical buffer preventing erratic pH swings.

Once alkalinity is steady, regulate pH to remain within 7.2 and 7.6. Finally, add sanitizers or shock treatments, allowing water to circulate through the filtration pump for at least 4 to 6 hours before re-testing active free chlorine levels.

Direct sunlight rapidly degrades free chlorine via ultraviolet photolysis; unshielded outdoor water can deplete up to 90% of active chlorine within two midday hours.

Cyanuric acid binds gently with chlorine molecules, protecting them from solar rays while preserving sanitizing strength. We advise keeping stabilizer levels strictly between 30 and 50 ppm.

Cloudy water usually originates from micro-particles smaller than filter media pores or incipient biological bloom. Run a thorough filter backwash or clean cartridge elements first.

Introduce our water clarifier to coagulate minute particulates into coagulated clusters that the filter can trap, or apply pool flocculant for severe cases to drop suspended debris directly to the floor for vacuum extraction to waste.

Winterizing treatments should be introduced once water temperatures consistently drop below 15°C (60°F), as cooler temperatures suppress algae proliferation naturally.

Thoroughly vacuum debris, superchlorinate 48 hours prior to closing, balance pH to 7.4, and circulate specialized non-foaming winter algaecide for 6 hours before blowing plumbing lines clear and adding freeze-protectant non-toxic pool antifreeze.

Concentrated oxidizers (calcium hypochlorite, liquid pool shock, and muriatic acid) comply strictly with Canadian Transportation of Dangerous Goods (TDG) regulations.

Hazardous chemicals ship in certified UN-rated containment vessels with specialized regional ground carriers. These orders require an adult physical signature upon receipt and cannot be routed to P.O. Box addresses.

In-stock hardware, pumps, and non-regulated dry items dispatch within 24 business hours from our fulfillment hub. Standard courier transit takes 2 to 5 business days depending on province.

Freight pallet shipments (heavy filter tanks, heat pumps) require liftgate transit, typically arriving within 4 to 8 business days with freight carrier telephone pre-notification.

If visible damage or leakage is identified at delivery, note 'DAMAGED - INSPECTION REQUIRED' on the carrier manifest before signing or refuse the parcel immediately.

Notify Pures Pool within 48 hours with photographic verification of external boxes and product packaging. We initiate an expedited replacement dispatch without waiting for carrier claim settlement.

Inspect the pump lid O-ring seal for flattening, cracks, or debris; apply a generous layer of silicone pool lubricant. Ensure the strainer basket is seated properly and water fills the pot completely before restarting.

If bubbles persist inside the clear strainer dome, verify the suction valve union fittings and pool skimmer weir door to confirm water levels reach halfway up the skimmer mouth.

Variable speed pumps produce dramatic electrical savings when operated at reduced RPMs for longer periods rather than short high-velocity bursts.

We recommend 2 hours at high speed (2,800-3,200 RPM) for surface skimming and cleaner operation, followed by 10 to 14 hours at low maintenance speed (1,200-1,600 RPM) for filtration and chemical distribution.

Examine salt cell titanium plates every 60-90 operating days for white crusty calcium deposits. Calcium scaling restricts chlorination efficiency and strains control electronics.

If deposits are present, soak the plates in a 4:1 water-to-muriatic acid solution or dedicated cell cleaner until foaming terminates. Never scrape internal plates with metal utensils.