Warranty and Returns
Comprehensive warranty coverage, rapid refund settlement schedules, and certified equipment replacement terms.
Pures Pool Return & Warranty Policy
We back every piece of commercial and residential pool equipment with certified manufacturer warranties and a direct 30-day hassle-free return window.
30-Day Returns
Return unopened chemicals, accessories, or unused equipment in original condition within 30 days of delivery for a full product refund.
Up to 3-Year Warranty
All heavy-duty filtration pumps, salt chlorinators, and automated robotic cleaners include full manufacturer warranty service.
3-5 Day Payouts
Refunds are processed back to your original payment method within 3 to 5 business days following technical warehouse inspection.
Check Warranty & Return Eligibility
Select your pool hardware category to instantly view specific warranty durations, return terms, and required handling protocols.
Standard 3-year warranty against electrical winding defect or seal leakages. Return window is 30 days if uninstalled and in original packaging.
Step-by-Step Return Process
Submit RMA Request
Complete the online request form below or email our support staff with your order number, photo proof of product state, and serial number.
Receive Shipping Label & RMA Code
Our returns center issues an approved RMA authorization slip and prepaid return consignment barcode within 24 business hours.
Package Securely
Pack the item in its factory protective carton with all original fittings, valves, instruction manuals, and documentation included.
Inspection & Refund Credit
Once verified by our service engineers, funds are released directly back to your payment card or original account within 3 to 5 business days.
Certified Technical Bench Inspection
Returned electrical pumps and chemical dosing units are inspected by master technicians for mechanical integrity and zero contamination before immediate claim authorization.
Manufacturer Warranty Matrix
| Equipment Class | Warranty Term | Coverage Inclusions | Conditions |
|---|---|---|---|
| Variable Speed Pumps | 3 Years (36 Months) | Drive failure, stator burnout, seal defects | Professional installation required |
| Automatic Salt Cells | 2 Years (24 Months) | Plate degradation, power controller failure | Standard water balance maintenance |
| Robotic Cleaners | 2 Years (24 Months) | Drive motors, electronic logic boards, power pack | Excludes normal wear on treads/brushes |
| Cartridge & Sand Filters | 5 Years Tank / 1 Year Valves | Vessel cracking, multi-port valve defects | Operated within rated bar pressure |
| Water Chemistry & Tablets | N/A (30-day return) | Defective seals, leaking containers upon arrival | Must remain factory sealed & unopened |
Initiate a Return or Warranty Claim
Have your original receipt or purchase invoice handy. Submitting this form creates an instant ticket with our technical service department.